Tenant FAQs

As your property manager, our role is to act as the liaison between you and the property owner—ensuring the home is well maintained, the lease is followed, and your experience as a resident is positive. We handle rent collection, maintenance coordination, inspections, and lease compliance on behalf of the owner.

Our team works to ensure all communication, repairs, and financial matters are handled efficiently and professionally so you can enjoy a safe, comfortable living environment.

Our team is available Monday through Friday, 9:00 AM to 5:00 PM. Much of our staff works remotely or is out in the field meeting with clients and vendors, so we’re not able to accommodate walk-in visits. However, we’re always happy to schedule an in-person meeting or video call by appointment when needed.

If you need to drop off a check after hours, a secure drop box is located behind the building. For convenience, we recommend making payments online through your Tenant Portal, which is the quickest and most reliable way to ensure timely processing.

The easiest way to pay rent is through your Tenant Portal, where you can set up a one-time payment or enroll in auto-pay. If you use auto-pay, just remember to turn it off when your lease ends. You can also pay by check or money order made out to Allegiance Property Management.

After your lease is signed, you’ll receive a unique activation link by text and email. All you need is a valid email address. Didn’t get the link? Reach out to tenants@allegiancepm.com and we’ll resend it.

Yes! If you pay by credit or debit card, there’s a convenience fee. If you pay by e-check, there’s no fee.

Rent is due on the 1st of the month. After the 5th, it’s considered late and a 10% late fee will be added at midnight on the 6th. Residents are eligible for one late fee waiver per lease year, upon request.

Yes. Each resident gets their own login and can make individual payments. Just remember: everyone on the lease is equally responsible for making sure the full rent is paid on time.

We understand that financial hardships can occur unexpectedly. If you’re having trouble paying rent, please contact us as soon as possible so we can discuss your situation and determine whether a short-term plan can be arranged. Timely communication is essential—email our Accounts Manager at rent@allegiancepm.com before your payment is due so we can review your options and help you stay in good standing under your lease.

We provide access to an online utility setup portal that makes setting up your utilities quick and hassle-free.

Residents are responsible for placing all required utilities in their own name by the first day of the lease, even if your actual move-in date is later. The portal guides you through the process step by step, allowing you to set up everything in one place so that your services are ready and active when you move in.

Access the Utility Setup Portal

If you need assistance, please contact our team at tenants@allegiancepm.com

Submit a request through Property Meld, our online maintenance system (you’ll see the link in your Tenant Portal and on our website). You can describe the issue, upload photos, and pick repair times. Once we assign a vendor, you’ll receive their contact information so you can coordinate directly.

All repairs must be submitted through our office so we can dispatch one of our vetted, trusted vendors. This ensures the work is done properly and covered under your lease. We pride ourselves on quick response times—most requests are assigned within 24 hours—and we’ll keep you updated along the way. If you hire a contractor on your own, the cost will be your responsibility, as we cannot reimburse for outside repairs.

A property emergency is anything that puts your safety or the home at immediate risk—for example, a broken water line, frozen pipes, flooding, sewer backup, no heat in the winter, or no AC during extreme heat.

We understand lockouts can happen to anyone—it’s frustrating! That said, they are the resident’s responsibility. You’ll need to contact a locksmith directly and cover the cost. If the locks are changed, please provide two copies of the new keys to our office so we have them on file for emergency access.

Pets are only allowed if approved in writing. If approved, we’ll prepare a Pet Addendum and there may be an additional deposit or monthly pet rent. Please reach out to us before bringing a pet into the home. Unapproved pets are considered a lease violation and may result in fines or further action under your lease.

We want you to feel at home, but any alterations or improvements must be approved in writing before you begin. This includes things like painting, mounting large fixtures, installing security equipment, or changing the locks. If changes are made without approval, you may be required to restore the property to its original condition at move-out.

We understand plans can change. If you need to end your lease before it expires, please review your lease for early termination policies and contact us right away. We’ll explain your responsibilities, walk you through the process, and help make the transition as smooth as possible.

We’re here to help!
For general questions, email us at tenants@allegiancepm.com. For anything related to your account—like rent, fees, or deposits—please reach out to rent@allegiancepm.com and our Accounts Manager will be happy to assist.

Your security deposit will be returned within 45 days of move-out, less any deductions for unpaid balances or damages beyond normal wear and tear. A full accounting statement will be provided along with any remaining funds, issued via ACH transfer or check, according to your preferred payment method.

Prior to move-out, our team will provide clear instructions and a checklist to ensure you’re aware of all requirements and have the best opportunity to receive your full deposit refund.