About Us

Courtney Parks, MPM®, RMP®, is the Principal Broker at Allegiance Property Management, a Northern Virginia firm specializing in residential property management for real estate investors and accidental landlords. She joined the Allegiance team in 2009 and today oversees the company’s operations and leads the team responsible for leasing, maintenance coordination, accounting, and client services across the firm’s managed portfolio. 

With a passion for client relationships, investment growth, and operational excellence, Courtney has helped shape the systems and service standards that define Allegiance’s approach to property management. 

Courtney is a strong advocate for professional development and is committed to advancing the property management industry through education, advocacy, and leadership. In 2026, she earned the Master Property Manager (MPM) designation from the National Association of Residential Property Managers, the association’s highest professional credential. 

A Fairfax County native, Courtney lives in Northern Virginia with her husband and two sons. She is a proud Virginia Tech alumna, die-hard Hokie, DC sports fan, and amateur baking enthusiast.

Professional Affiliations

• Master Property Manager (MPM®), NARPM

• Residential Management Professional (RMP®), NARPM

• Virginia REALTORS® “PM Certified”

• Past President, Northern Virginia Chapter of NARPM (2024–2025)

• Member, NARPM Broker/Owner Committee (2026)

• Member, NARPM Women’s Council of Property Managers (2025)

• Member, Virginia REALTORS® Property Management Council (2024–2026)

• Member, Standard Forms Committee, Northern Virginia Association of REALTORS® (2024–2026)

• Member, Small Brokers Advisory Forum, Northern Virginia Association of REALTORS® (2025)

Sal Burgos serves as Allegiance Property Management’s Operations Integrator and Client Success Manager. Since joining the company as Leasing Coordinator in January 2024, Sal has grown into a key leadership role supporting both our clients and internal operations. 

Sal oversees new-client onboarding, owner relations, resident escalations, and other important client and resident needs. As Operations Integrator, he also helps turn company goals into action by improving processes, tracking performance, coordinating projects, and keeping departments aligned. He supports the development of company policies and procedures while helping Allegiance make thoughtful use of technology, AI, and automation. 

With a background in quality assurance, recruitment, and customer service, Sal brings organization, accountability, and a people-first approach to his work. Outside the office, he enjoys jogging, spending time with his wife, and continuing his education through professional courses.

Kayla Brooks has been an integral part of Allegiance Property Management since 2016, after relocating from the Chicago suburbs. Now serving as our Director of Maintenance and Property Turnover, Kayla oversees all maintenance operations, tenant turnover processes, and property transitions, ensuring exceptional outcomes for clients and tenants alike. 

At Allegiance, we understand that maintenance is a critical concern for our investor clients. Kayla’s expertise in managing high-pressure situations, including insurance claims and disaster response, ensures their properties are always in capable hands. She excels at overseeing large-scale maintenance projects, tenant turnover, and guiding clients through property renovations, consistently maximizing the value and appeal of their investments. 

With a Bachelor’s Degree in Psychology and Philosophy, Kayla’s education fuels her passion for fostering positive interpersonal relationships. She also holds a Virginia Real Estate Salesperson license, earned in 2020, showcasing her dedication to being well-rounded in the industry. Outside of work, Kayla loves spending time with her rescue dogs, Charlie and Sophie, who bring her endless joy.

Dana joined Allegiance Property Management as our Accounts Manager in 2015. She enjoys the day-to-day routine this position gives her: collecting rent, making sure the owners’ bills are paid on time, distributing owner funds, and communicating with owners and tenants. January is especially adventurous with tax documents needing to be prepared and delivered. But this is not her only talent. 

A native of Alexandria, Dana graduated Magna Cum Laude from the University of North Carolina at Greensboro with a Music degree in Vocal Performance. She currently sings with The Washington Chorus and is a professional cantor at a local church. If that weren’t enough, Dana has been a Realtor since 2012 and continues to help her clients buy, sell and rent their homes in Northern Virginia. Dana’s many careers may keep her on her toes, but she is never too busy to help when needed.

Wilson Arevalo serves as Allegiance Property Management’s Resident Services Coordinator, bringing extensive customer service and team leadership experience to his role. Before joining Allegiance, Wilson worked as a Training Specialist, delivering customer service excellence workshops and managing high-performing teams. Affectionately known as our “Director of First Impressions,” he is often the welcoming voice prospective and current residents hear first. 

Wilson facilitates the entire lead-to-lease process, guiding prospective residents from their initial inquiry through the rental application, screening, lease signing, and move-in process. He then serves as a consistent point of contact for our residents throughout their tenancy, assisting with renewals, utility coordination, resident benefit programs, and community-related needs such as parking and facility access. Wilson also supports the marketing of our available properties. 

His outgoing personality, attention to detail, and natural ability to build rapport make him a perfect fit for Allegiance. Outside of work, Wilson enjoys spending time with his wife, son, and two beloved cats. He also loves traveling, exploring new places, and watching documentaries about nature, our planet, and beyond.

Frank Flores is our Maintenance Coordinator, bringing over six years of hands-on experience in property maintenance, vendor management, and cost estimation. His dependable nature and solutions-driven approach make him an essential part of our operations team, ensuring maintenance requests are handled promptly, professionally, and with a consistent focus on resident satisfaction. 

Francisco is responsible for coordinating vendor schedules, monitoring repair progress, conducting timely follow-ups, and maintaining clear, consistent communication with both residents and property owners. He has successfully onboarded and managed vendor partnerships, upheld high performance standards, and built strong working relationships with vendors and property managers alike. 

Whether addressing urgent repairs or preparing properties for move-ins and move-outs, Francisco approaches each task with calm confidence, a goal-oriented mindset, and an approachable demeanor—earning the trust of clients, residents, and colleagues alike. Outside of work, Francisco enjoys traveling, listening to music, watching movies, playing outdoor sports, and spending time with friends and family.

I work in Maintenance Support, helping coordinate maintenance requests, communicate with vendors, and make sure everything gets done efficiently and on time. I bring strong organizational skills and a solutions-oriented mindset from my experience as a Subject Matter Expert, and I’m always looking for ways to keep things running smoothly.

I’m currently finishing my degree in Marketing, which helps me combine practical experience with creative problem-solving.

Outside of work, I love traveling and capturing the places I visit with my digital camera. I also enjoy watching movies and reviewing them online, sharing my thoughts, and discovering new favorites along the way.