FREQUENTLY ASKED QUESTIONS

A property management company acts as a liaison between the property owner and the resident. We are hired by the property owner to collect rent, communicate on their behalf, enforce the Lease, inspect the property, and oversee property maintenance. 

Staff office hours are Monday through Friday from 9am to 5pm. Most of our staff work remotely. Because of this, our office is not open for walk-in appointments. In-person meetings are upon request and by appointment only. For those wishing to drop off a rent check outside of business hours, our building offers a secure after-hours drop box in the back of the building. That said, we strongly encourage residents to utilize our online payment options. 

Rent is paid online using your Tenant Portal. You may make one-time payments each month or setup auto-pay. If you opt for auto-pay, you’ll need to disable auto-pay at the end of your Lease. You may also pay by check or money order payable to Allegiance Property Management.

Once the lease is signed by all parties, each tenant will receive a unique portal activation link by text and email. A valid email address is required to activate your online account. If you do not receive an activation link, please contact dana@allegiancepm.com. 

Yes; however, there is a convenience fee charged for credit card and debit card transactions. Payments made by e-check do not incur a fee.

When is rent considered late? How much is the late fee? Rent is due on the 1st of the month and is considered late after the 5th. Rent received after the 5th is subject to a 10% late fee. Late fees are charged at midnight on the 6th of each month. Tenants are allowed one late fee waiver, upon request, per lease year. 

Yes. Each Tenant on the Lease will receive their own login to the Tenant Portal and will have an opportunity to make their own payment. Please note; however, that all Tenants on the Lease are equally responsible for the entire Rent.

Please email the Accounts Manager right away so we may notify the Owner. Let us know why you can’t pay and when we can expect payment. Please note that our policy only allows one late fee waiver, upon request, per lease year. Non-payment of rent may result in legal action against you.

Residents are responsible for setting up utilities in their name no later than the lease start date. Even if you are moving in at a later date, utilities must be turned on and in your name by the first day of your Lease. Residents may take advantage of the Resident Benefit Package Move-In Concierge through Citizen Home Solutions. Schedule a convenient time with the Move-In Concierge directly by clicking here.

Maintenance requests should be submitted online using our maintenance software, Property Meld. Through Property Meld, residents can submit maintenance requests, communicate with management and maintenance, choose repair times, provide feedback, and more. The Property Meld link will appear in your online portal as well as on our website homepage (look for the orange SUBMIT A MAINTENANCE REQUEST button).Once your work order is reviewed by our team and assigned to a vendor, you will receive an update with vendor contact information. Workorders are dispatched on a priority basis. It is the resident’s responsibility to schedule the appointment and provide access to the vendor. Allegiance Staff will not meet a vendor on residents’ behalf. 

Residents do not have permission to call a contractor on their own. Residents are not authorized to perform or contract for any repairs on the property. If you call a contractor and incur any bill or invoice for any repair on the property, you are doing so at your own cost. Neither Allegiance Property Management nor the property owner will reimburse you for those costs. Repairs and maintenance on all systems, appliances, and the structure of the property must go through our office.

FOR TRUE EMERGENCIES PLEASE CALL 911. A property management emergency is something that threatens to cause personal injury or property damage. Examples include broken water lines, frozen pipes, flooding, sewer backup, no heat in the winter or no air conditioning in extreme heat. For after-hours property management emergencies, please call 1-888-831-4079.

If you lock yourself out, it is your responsibility and expense to contact a locksmith. If locks are changed, you will need to deliver 2 sets of keys to our office to keep on file in case of emergency.